Online Purchases
Returns for store credit must be made within 21 days. After 21 days all purchases are final. All sale items are final sale. To be eligible for a return, your item must be unused and in the original packaging. To request a return, please contact us at info@kolkid.ca with:
- The item(s) you wish to return and/or exchange.
- Your order number
The customer is responsible for all return shipping fees. Please obtain a tracking number with your shipment to ensure that the items are returned safely to the store.
If your order qualified for free shipping and the return of the item(s) changes your original order total so that it is below the minimum price point for free shipping, we will deduct our original shipping cost from the sum of the price of the returned item(s).
Upon receipt of returned item(s), a store credit in the form of a digital gift card will be issued for the value of the item(s). Kol Kid is not responsible for loss or damage of returned packages and retains the right to assess a restocking charge (up to full purchase value) if the product is returned damaged.
Order Cancellation
Requests to cancel orders will be reviewed and if approved, the amount refunded will be subject to a 10% restocking fee. This fee covers payment processing and labour costs. Kol Kid reserves the right to adjust or waive this fee at our discretion.
Exchanges
If you're not completely satisfied with your purchase, you can exchange unused, non-sale items in their original condition within 21 days, less the shipping costs. We do not provide full refunds, only exchange or a store credit in the form of a digital gift card for future use. We do not accept returns after 21 days from purchase. Return shipping charges are the customer's responsibility.
In-Store Purchases
Exchanges and returns for store credit must be made within 21 days. After 21 days all purchases are final. All sale items are final sale. To be eligible for a return/exchange, your item must be unused and in original condition.