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Pick Up Options:

Orders placed online will be ready for collection by at least 3pm that same day. There is no need to specify what time you plan on collecting your order, simply arrive within our operating hours of 11am-6pm daily. Other people can retrieve orders on someone else's behalf as long as they know the order number and billing name. After selecting pickup and proceeding through checkout, please wait to be notified by email as to when your order is available for pickup at our store located:

674 Queen St. W, Toronto, ON M6J 1E5

Shipping Rates:

Kol Kid ships within Canada only. Transactions will be processed 24-48 hours of receipt of order. We use ICS and a local delivery service for shipments within Toronto. Please inquire for more information. Shipping rates are a flat rate price based on province (HST will be applied to all shipping charges): 

$10  Ontario, Québec
$15  Manitoba, Saskatchewan, Alberta
$20  New Brunswick, Nova Scotia, Prince Edward Island, British Columbia
$25  Nunavut, Northwest Territories, Yukon, Newfoundland and Labrador

Please note orders cannot be shipped to a Post Office Box.

Due to increasing fuel costs and resulting higher shipping fees, Free Shipping is not eligible on orders to the following postal codes:

Postal Codes starting with: 

A0A, A0B, A0E, A0G, A0H, A0J, A0K, A0M, A0N, A0P, A1L, 

B0C, B0J, B0K, G0B, G0G, G0W, G0X, G4T, J0M, J0W, J0X, J0Y

N0R, P0C, P0H, P0L, P0M, P0T, P0V, P0X, R0A, R0B

R0C, R0E, R0J, R0L, S0C, S0E, S0H, S0J, S0K

S0L, S0M, S0P, T0A, T0B, T0E, T0G, T0H, T9K, T9H

T0J, T0K, T0L, T0M, T0P, T0V, V0B, V0C, V0E

V0G, V0H, V0J, V0K, V0L, V0N, V0P, V0R, V0S, V0T

V0V, V0W, X0A, X0B, X0C, X0E, X0G, X0A, X0B

Free Shipping Details:

  • Free Shipping is available within Canada only, excluding Nunavut, Northwest Territories, Yukon, & Newfoundland & Labrador.
  • To qualify for free shipping, your order must total $125 before taxes.
  • Items that are oversize/overweight may incur additional shipping charges. The customer will be notified and must authorize any additional charges.
  • Free shipping will not apply if an item is cancelled from the order, resulting in a purchase total of less than $125 before taxes.
  • We reserve the right to modify or cancel the free shipping offer at anytime without notice.
  • Orders that ship to remote areas may be excluded from the free shipping offer. We reserve the right to determine what constitutes a remote area. Orders shipping to remote areas will be charged a flat rate of $15.


Cancelled Orders:

Due to recent policy changes of our payment processing platform, any cancelled orders will be subject to a 3% order cancellation fee. This fee covers the payment processing costs when we processed your original order, as this cost will no longer refunded to us.

Orders cannot be canceled once they have shipped.


Lost or Stolen Packages:

If your package is reading as delivered, but you still haven't received it, it might still be on its way. Be sure to check behind any large objects or within doorways where your package may be hidden. If your package has still not turned up by the end of the day, contact us to open an investigation.


Shipping Insurance:

All shipments will be covered for the standard carrier insured amounts, which is generally up to $100. The carrier insurance covers loss or damage during transit and does not cover theft after delivery.

If you would like additional insurance including coverage for porch theft and full coverage for your order, please contact us so that we can let you know what the additional cost will be. 

Shipping rates are subject to change at any point, depending on provider fee increases and exchange rate fluctuations.



Incorrect Shipping Information:

If a package is returned to Kol Kid due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the re-delivery cost. Please be sure to take extra care when filling in your shipping information.