Shipping

Pick Up Options:

We offer same day pickup at our Toronto location everyday. Orders placed will be ready for collection by at least 3pm that same day. There is no need to specify what time you plan on collecting your order, simply arrive within our operating hours of 11am-5pm daily. Other people can retrieve orders on someone else's behalf as long as they know the order number and billing name. After selecting pickup and proceeding through checkout, please wait to be notified by email as to when your order is available for pickup at our store located:

674 Queen St. W, Toronto, ON M6J 1E5


Shipping Rates:

Kol Kid ships within Canada only. Transactions will be processed 24-48 hours of receipt of order. We use Canada Post Expedited and a local delivery service for shipments within Toronto. Please inquire for more information. Shipping rates are a flat rate price based on province (HST will be applied to all shipping charges): 

$10  Ontario, Québec
$15  Manitoba, Saskatchewan, Alberta
$20  New Brunswick, Nova Scotia, Prince Edward Island, British Columbia
$25  Nunavut, Northwest Territories, Yukon, Newfoundland and Labrador


Free Shipping Details:

  • Free Shipping is available within Canada only, excluding Nunavut, Northwest Territories, Yukon, & Newfoundland & Labrador.
  • To qualify for free shipping, your order must total $75 (Ontario & Québec) and $100 (Rest of Canada) before taxes.
  • Items that are oversize/overweight may incur additional shipping charges. The customer will be notified and must authorize any additional charges.
  • Free shipping will not apply if an item is cancelled from the order, resulting in a purchase total of less than $75 (Ontario & Québec) or $100 (Rest of Canada) before taxes.
  • We reserve the right to modify or cancel the free shipping offer at anytime without notice.
  • Orders that ship to remote areas may be excluded from the free shipping offer. We reserve the right to determine what constitutes a remote area. Orders shipping to remote areas will be charged a flat rate of $15.

 

Cancelled Orders:

Due to recent policy changes of our payment processing platform, any cancelled orders may be subject to a 3% order cancellation fee. This fee covers the payment processing costs, which are no longer refunded to us when an order is cancelled.

 

Lost or Stolen Packages:

If your package is reading as delivered, but you still haven't received it, it might still be on its way. Be sure to check behind any large objects or within doorways where your package may be hidden. If your package has still not turned up by the end of the day, contact Canada Post to open an investigation.

With an increase in online ordering and home deliveries, unfortunately there has also been an increase in theft. We are doing our best to make sure that your package arrives to you safely. We have implemented measures like requiring a signature upon delivery and only using reliable delivery services. If you are concerned about package theft, you can request to have your package held at the post office for you to retrieve at your convenience.

All packages are insured through Canada Post up to $100. Packages presumed lost or stolen will need to be investigated through Canada Post and reimbursement up to $100 will be 

We are unable to replace packages that have been stolen after delivery.

Shipping Insurance:

All packages are insured through Canada Post up to $100. Packages presumed lost or stolen will need to be investigated by Canada Post and reimbursement up to $100 will be delivered upon completion of the investigation.

Insurance can be added for an additional fee at the customer's request/approval.

Incorrect Shipping Information:

If a package is returned to Kol Kid due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the re-delivery cost. Please be sure to take extra care when filling in your shipping information.